Nia Co-Founder Debbie Rosas Featured in BAM! Delivering Customer Service in a Self-Service World

BAM! - What a book!

BAM! is written by Barry Moltz, one of the many business consultants we at Nia have the pleasure of working with. Insightful and easy to read, this book is for anyone seeking to enhance their customer service skills and methods. I am pleased to be one of the people Barry interviewed for this book, as I believe no relationship is as important as the one we develop with our customers.

BAM! has something for Every Body!

A message from the authors:

BAM! is a no-nonsense approach that teaches companies why they still need to deliver effective customer service in this self-service world. This book debunks the 20 common myths of customer service - from “The customer is always right,” to “Customer service means the same thing to everyone" - myths too many companies automatically use to run their customer service practices.

BAM! outlines a tactical approach that shows companies how to make more money and help their customers feel more satisfied. BAM! teaches:

• How to bust 20 myths of customer service that hold you back
• A formula to determine the economic value each customer contributes
• A two-way customizable customer service manifesto
• Action plans for CEOs, Line Managers, and Customer Service Reps
• How to get your best customers to stay and fire the harmful ones

More information on BAM! can be found at www.bamgoodservice.com